Support

Before you write in

• Shape outline does nothing or shows an error. AI needs a connection and your consent. Open Settings, check that Use AI is on, and try again on Wi-Fi or mobile data. Offline, your saved outlines and the sample still open.
• Voice premise will not listen. Allow Microphone and Speech Recognition for Plotwright in iOS Settings. You can always type the premise instead.
• Capture reference or Add from Photos is greyed out. Allow Camera or Photos for Plotwright in iOS Settings.
• The coach changed my mind but not my card. That is by design: suggestions stay suggestions. Edit the card yourself or tap Remember this note to keep the idea as a preference.
• I want my outline elsewhere. Use Export on an outline to share it as Markdown text to Notes, Files, mail or another app.

Your work and recovery

Plotwright has no account and no server, so we never hold a copy of your outlines and cannot restore them. If you delete the app or lose the phone without a device backup, the outlines are gone. Export important outlines regularly.

Purchases and refunds

Plotwright has no in-app purchases. For questions about an App Store charge, use Apple's Report a Problem page; Apple handles refunds.

AI questions

AI suggestions come from DeepSeek. We can explain what Plotwright sends (see the Privacy Policy), but we cannot see your requests or DeepSeek's replies, and we cannot delete data held by DeepSeek.

Out of scope

We cannot read, critique or edit your manuscript, give legal advice about publishing, or recover outlines from a device we have never had access to.

Contact

Email foliodesk@plotwright.app. Include your iPhone model, iOS version, the Plotwright version from the App Store page, and the steps that led to the problem. Please do not send passwords or sensitive personal details.